CrossCom National

Repair Technician - Mobility Devices

Location US-TN-Memphis
Job ID
Technician - Repair


CrossCom National, LLC is a recognized industry leader in retail voice, POS and data communications network implementation and maintenance. Founded in 1981, CrossCom provides national retailers with voice, POS and data communications systems solutions, including technology staging, asset management, installation, maintenance, cabling, rollout and chain-wide implementation. CrossCom National is the single source partner retailers depend on for in- store communications networking requirements.


Mobility Repair Technician will repair/refurbish, test, and clean electronic equipment, including small handheld computing devices and mobile scanning devices.  The employee will ensure order fulfillment and quality of finished goods inventory by adhering to repair practices and procedures designated to his/her area of technical operations.


  • Diagnose failures on electronic devices and proceed with appropriate action to correct and restore functionality.
  • Refurbish, test and configure various types of equipment. Must be able to break down any unit to its component level and dissect its functions. Components will be repaired; or replaced, as necessary.
  • Clean and package devices to specifications and insure a presentable, clean product is ready to send to customer.
  • Reject any devices not meeting physical standards, or failing functionality test.
  • Maintain acceptable inventory levels of repaired devices based upon goals set forth by management and predetermined safety stock levels.
  • Work in tandem with CrossCom Managers, Supervisors and/or technicians to secure a seamless transition from shift to shift and resolve any problems in the transition.
  • Resolve daily problems pertaining to production and refer all situations or personnel problems to the Technical Supervisor or Manager.
  • Maintain hand tool and mechanical proficiency.


  • High school diploma or equivalent. Electronics degree a plus.
  • 1+ year(s) relevant electronics repair/refurbishment experience, electronics assembly, or equivalent academic experience.
  • Component level repair and/or assembly experience with familiarity of how each component works in a circuit
  • Strong attention to detail to inspect and test devices.
  • Ability to understand and document testing processes.
  • Soldering skills and experience using multi-meters and other testing equipment is preferred.
  • Demonstrated ability to use hand tools, and display high levels of fine motor skills while assembling and breaking down small devices.
  • Physical requirements include: climbing ladders, lifting up to 40 pounds, sitting at workstation for entire shift, as well as standing and walking throughout the day. Must be able to use small hand tools and manipulate devices as small as cell phones
  • Basic computer skills; typing, ticketing systems, Word, Excel


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